This return policy applies to all ride-on toys sold on trothollow.shop and aims to provide users with clear and reasonable instructions on returns and refunds.
Return Timeframe
Users may apply for a return within 30 days of receiving the item. Applications submitted after 30 days may not be processed.
Return applications must ensure the item is in generally good condition and include necessary order information for our review and processing.
Refund Processing Time
After your return application is approved and we confirm receipt of the returned item, we will process your refund within 3 days. Actual arrival time may vary slightly depending on the payment method.
Return Conditions
To ensure a smooth return process, the item must meet the following basic conditions:
The item is not severely damaged or intentionally damaged.
It remains in basic integrity (including major accessories).
Valid order information is provided.
If these conditions are not met, the return application may be rejected or a partial refund may be processed.
Return Process
User submits return request → Review and confirmation → Returned goods → Inspection and confirmation → Refund processing (completed within 3 days)
Shipping Fee Information
If the return is due to product quality issues or incorrect item delivery, we will cover the relevant shipping costs; otherwise, the user may need to bear the return shipping costs.
Special Note
Due to continuous losses, the merchant has decided to clear out inventory at a loss. We will still strive to maintain the standard return process and basic after-sales service to ensure that user rights are protected within a reasonable scope.
Contact Us
To apply for a return or have related inquiries, please contact us through the following methods:
Email: natalie@trothollow.shop
Phone: 6175439101